Refund and Cancellation Policy
Last updated 4 Oct 2026
Suggested default policy: the business owner must review and confirm these terms before going live.
Business details in brackets are placeholders until the operator fills them in.
Courses are digital content delivered instantly. To be fair to students and instructors, refunds follow the rules below.
1. When you can get a refund
You can request a full refund of a course within 7 days of purchase if you have watched or opened less than 20% of its lessons. Within a package, each course is assessed on its own and refunded at its share of the price you paid.
Refunds are not available:
- after 7 days, or once 20% or more of the course has been consumed;
- for courses granted for free or with a 100% voucher;
- when the account was suspended for breaching the Terms (sharing, recording or redistributing content).
2. How to request one
Write to bassel@mokhtareon.com or message +201094456745 on WhatsApp with your registered email or phone number, the order number (shown on your Orders page) and the reason. We reply within 3 business days.
3. How you are refunded
- Card and wallet payments are refunded to the original payment method through Paymob, usually within 7–14 business days after approval (timing depends on your bank or wallet).
- Points purchases are refunded as points to your wallet.
- Access to the refunded course ends when the refund is approved.
4. Cancellation and failed payments
An order that is not paid is cancelled automatically and nothing is charged. If you were charged but did not get access, contact us with the order number and we will either grant the access or refund the full amount.